Returns & Terms
Made-To-Order Return Policy
Please note all Made-To-Order styles are not returnable. Since we make each piece to your measurements, we cannot accept returns.
Wool Button Mini Return and Exchange Policy
We want you to love your Wool Button Mini! If something isn't quite right, you have up to seven (7) days from delivery to return your item(s).
Returns must be unworn, unwashed, and be in original condition. Please note, return shipping will be deducted from refund.
Please email us at sales@leinstudio.com to request a return.
Once your return is authorized and the product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a store credit or refund.
Please keep in mind that this process can take up to seven (7) days to process after we’ve received the item back.
Return approval is at the discretion of our operations team and LEIN reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
Terms of Use Agreement
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. By using leinstudio.com (“this Website”), you agree to be bound by the terms of use outlined above and below and also to the provisions of our Privacy Policy. LEIN LLC (“LEIN” or the “Company”) reserves the right at any time to change or add to this Website, including these terms of use.
Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled.
Limitation of Liability
In no event shall the Company or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the products.
Payment Terms
Terms of payment are within the Company’s sole discretion and, unless otherwise agreed by the Company in writing, shall be as follows:
Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of US Dollars will be calculated using currency conversion on the day of the transaction. You agree that LEIN is not responsible for any credit shortages due to currency conversion rates.
Shipping Fees, Taxes, and International Duties
If you are shipping within the United States of America, sales tax will be charged on orders at such time as the product is ready for shipment.
No other tax or import duty will be applied to orders shipped within the United States.
International orders may incur a customs or import duty charge. LEIN does not have control over these charges and is unable to advise what they will be, as it is based on your own countries’ regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and the Company will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and LEIN will not be held responsible for any loss of funds as a result of this occurrence.
Delivery
LEIN will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Changes in Products and Pricing
We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for the products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, supplier and vendor price changes, errors in advertisements, and other extenuating circumstances.
We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order.
Faulty Products
In the unlikely circumstance a product is received damaged due to a manufacturing fault, the product is considered faulty. Faulty products can be returned for a replacement or repair, in this case you must contact info@leinstudio.com within 7 days of receipt of the item, and returned to us within 14 days. Products that become damaged as a result of normal wear and tear are not considered to be faulty. LEIN will determine in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Shipping will be paid by LEIN in the event that the Company determines the product to be faulty. If the returned product is determined by LEIN to be damaged due to normal wear-and-tear, shipping will be paid by the purchaser. Any products being returned must be returned in the original packaging.
Copyright and Trademark Notice
This Website is owned and operated by LEIN. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of LEIN.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without LEIN’s prior written permission.
All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Miscellaneous
These terms and conditions constitute the entire agreement and understanding between you and the Company concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of Pennsylvania, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the State and Federal Courts of Pennsylvania with respect to such matters.